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If a human system is routinely producing results you don’t like, it’s because that system is perfectly designed to give you just those results. So, if we’re killing an average of 10 patients a year at Our Lady of Reasonable Good Outcomes Hospital, that’s because that hospital’s systems are perfectly designed to relieve 10 patients per year of their lives unnecessarily.

~John J Nance (author, Why Hospitals Should Fly)

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